Sales Counter and Warehouse Assistant – Wolverhampton Branch
Closing date: 31st July 2026
MPH Merchant and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth. To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.
What we offer:
Salary £29,741.40 depending on experience + monthly performance bonus
Pay & benefits:
- 30 days holiday (including bank holidays)
- Monthly performance bonus
- Contractual sick pay scheme
- Group pension scheme
- Free life insurance scheme
- Cycle to work scheme
- Uniform & PPE provided
- Employee Assistance Programme including:
- Unlimited 24/7 Remote GP appointments
- Unlimited Mental Health Support
- Physiotherapy consultations
- Medical Second Opinion
- Financial and Legal Support
- Wellbeing Content and Assessments
- 1-2-1 Lifestyle Coaching sessions
- Savings and Discounts
- Full training and coaching
- Extensive opportunities for career development
Hours:
- Basic 45 hours worked Monday to Friday 7.30am to 5.00pm
- Saturdays on a rota basis 8.00am to 12.00noon with paid overtime
- Stocktake weekend once a year
Responsibilities:
- To ensure that the branch delivers excellent customer service and maximising plumbing and heating branch performance by:
- Carrying out general warehouse duties as required
- Good stock management
- Serving customers efficiently and politely
- Increasing turnover and margin through delivering excellent customer service and making proactive customer contact
- Order picking for deliveries
- Loading and unloading vehicles and moving stock
- Monitoring stock for ordering within the company’s timescales and requirements
- Merchandising stock to increase customer awareness and potential impulse purchases
- Ensuring the highest level of customer satisfaction by delivering and, where possible, exceeding customers’ expectations
- Dealing promptly and efficiently with customer requirement and queries
- Building business relationships with key customers
- Advising customers trade and retail with project solutions
- Developing own key customer service skills to maximise performance
- Providing specialist plumbing and heating advice
- Maximising sales / margin
- Taking and processing customers’ telephoned orders
- Selling to customers over the sales counter
- Dealing with directs and delivered sales
- Proactively recommending special offers and products
Requirements:
- Good customer service skills
- Knowledge of Plumbing, Heating & Bathroom products
- Sales skills
- Excellent communication skills
- Negotiation skills
- Self-motivated, ability to work as part of a team and on own initiative
Why Join Us? At MPH, we believe in nurturing our employees and providing them with the tools they need to succeed. If you’re looking for a dynamic and supportive work environment with plenty of opportunities for growth, we would love to hear from you! Apply today and become a valued member of our team!