For full job details, click here.

Sales Counter and Warehouse Assistant – Torquay branch

MPH Merchant and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth.  To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Salary £28,571.40, plus overtime, bonus and benefits

Pay & benefits:

• 30 days holiday (including bank holidays)
• Monthly performance bonus
• Contractual sick pay scheme
• Group pension scheme
• Free life insurance scheme
• Cycle to work scheme
• Uniform & PPE provided
• Employee Assistance Programme including:
  • Unlimited 24/7 Remote GP appointments
  • Unlimited Mental Health Support
  • Physiotherapy consultations
  • Medical Second Opinion
  • Financial and Legal Support
  • Wellbeing Content and Assessments
  • 1-2-1 Lifestyle Coaching sessions
  • Savings and Discounts
• Full training and coaching
• Extensive opportunities for career development

Hours:

• Basic 45 hours worked Monday to Friday 7.30am to 5.00pm
• Saturdays on a rota basis 8.00am to 12.00noon with paid overtime
• Stocktake weekend once a year

Responsibilities:

• To ensure that the branch delivers excellent customer service and maximising plumbing and heating branch performance by:
  • carrying out general warehouse duties as required
  • good stock management
  • serving customers efficiently and politely
  • increasing turnover and margin through delivering excellent customer service and making proactive customer contact
• Order picking for deliveries
• Loading and unloading vehicles and moving stock
• Monitoring stock for ordering within the company’s timescales and requirements
• Merchandising stock to increase customer awareness and potential impulse purchases
• Ensuring the highest level of customer satisfaction by delivering and, where possible, exceeding customers’ expectations
• Dealing promptly and efficiently with customer requirement and queries
• Building business relationships with key customers
• Advising customers trade and retail with project solutions
• Developing own key customer service skills to maximise performance
• Providing specialist plumbing and heating advice
• Maximising sales / margin
• Taking and processing customers’ telephoned orders
• Selling to customers over the sales counter
• Dealing with directs and delivered sales
• Proactively recommending special offers and products

Requirements:

• Good customer service skills
• Knowledge of Plumbing, Heating & Bathroom products
• Sales skills
• Excellent communication skills
• Negotiation skills
• Self-motivated, ability to work as part of a team and on own initiative

Why MPH? At MPH, we believe in nurturing our employees and providing them with the tools they need to succeed. If you’re looking for a dynamic and supportive work environment with plenty of opportunities for growth, we would love to hear from you!  Apply today and become a valued member of our team!

Closing date: 12 May 2025